Frequently Asked Questions

CUSTOM PRINTED CONVERSE AND CLOTHING

 

Q. How does the custom process work?

A.
TO CUSTOMISE YOUR OWN PAIR, SIMPLY UPLOAD AT LEAST ONE IMAGE.
LEAVE A NOTE WITH WHERE YOU'D LIKE YOUR ARTWORK PLACED, AND LET OUR DESIGNERS DO THE REST FOR YOU!
YOU'LL HAVE A MOCK-UP PROOF TO YOUR IN-BOX WITHIN 3-5 DAYS. 
AFTER YOU APPROVE YOUR DESIGN, YOUR CHUCK TAYLORS WILL BE PRINTED AND SHIPPED RIGHT TO YOUR DOORSTEP! 
 

Q. Do you accept any returns on Custom Printed items?

A. Each item is custom made for you, we do not accept any returns on custom printed Converse or custom made clothing. If you are unsure about your size, we recommend trying on a pair of Chucks at a local store to confirm your size, as we can not accept exchanges for incorrect sizes, spelling errors, artwork or colour variance from screen image, or change of mind purchases. 

 

Q. How do you print on Converse?

A. We print directly onto the factory made Converse (we do not take the shoe apart) with a Direct To Garment Printer. DTG printing is an alternative printing method to Screen Printing: ink is sprayed directly onto the product, followed by heat pressed to cure the ink into the fabric. DTG has a few advantages- the designs won't crack or peel over time, the designs are water-resistant for longer wear, and the full CMYK color spectrum can be printed at no extra cost!

 

Q. What does CMYK mean?

A. CMYK is an abbreviation for Cyan, Magenta, Yellow and Black, and is the same colour spectrum that you can print on your home printer and most printshops. CMYK is more limited than what you can see on your computer/mobile screen. Mobile and computer screens display the RGB colour spectrum, as well as being backlit. This means that graphics on your display will be brighter than the CMYK printed images. Designs containing colours outside the CMYK colour spectrum will be replaced by the closest colour our printer is able to create, which could be darker than the original. For a truer depiction of your final design, set your images to CMYK in colour settings in Photoshop. This is why we state in our terms and conditions to expect some colour discrepancies. See the image below for a representation of the two colour spectrums and their differences: 

Relentless_Custom_Printing_Colour_Spectrum_RGBvCMYK 



Q. Any tips help make Custom Converse look awesome?

A. Designs are highly subjective, but there are a few guidelines we suggest you follow to help ensure your Custom Converse look awesome.

  • Avoid flat block background/all-over colour and use a graphic design. There can be fall off at the back heel of the converse, leading to a lighter colour than the rest of the shoe. As the shoe is printed in the printer, already made, it is not a flat surface to print on, which can lead to colour variations. To best combat this, we advise against the use of block colour backgrounds, and recommend using a graphic as the fall-off is less noticeable.
  • Choosing a shoe colour is up to you. We offer white and black Converse All Stars. Most designs work on both, with the exception of highly coloured or white designed- which best works on and lasts longer on the white shoe. 
  • Imagery placement again is your choice. We do recommend placing your main graphic and lettering within the 'safe zone' of the dashed line. This will allow us to print your imagery no matter the size of the shoe. If you choose to place your design outside the 'safe zone', please note your shoe won't be printed exactly as shown on screen due to size and shape variations in the physical shoe. 

     

    Q. Where can you print on Converse? 

    A. We are able to print on the outer-facing panels and the inner-facing panels on Converse. We cannot print on the back strip or the rubber soles. See below: 
    Relentless_Custom_Printed_Converse_Printable_Area
    Q.  Is there a discount for ordering 10 pairs or more of the same design?
    A. Yes, we do offer a bulk ordering discount. This discount varies depending on shoe choice and design. Please contact us here.

     

    Q. Do you drop ship? Or Wholesale to other stores? 

    A. No. We are not a fulfilment centre. Custom Printed Converse are only available on our site. If you are interested in collaborating, please contact us here.

     

    TURNAROUND TIMES/SHIPPING

     

    Q. How long does it take to receive my Custom Printed Converse?

    A. Shoes are created and shipped after receiving your order. Custom Converse Orders ship between 3-14 days (often sooner).

     

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